Draft for review. This page is a plain-language starting point prepared for INBIOT to finalise with a legal advisor. Confirm the wording matches your checkout terms exactly before publishing, and replace the bracketed placeholders.
AI Agent Starter — Refund Policy
Last updated: [DATE] · INBIOT PTY LTD [ABN: ______]
The short version
You can request a refund within 7 days of purchase if you have not completed the sandbox build or generated your Evidence Pack.
How it works
- The 7-day period starts from the date and time of your purchase.
- A refund is available while you have not yet completed the guided sandbox build and have not yet generated your AI Agent Evidence Pack.
- Once the sandbox build is completed or the Evidence Pack has been generated, the program is treated as delivered and the 7-day refund above no longer applies.
- To request a refund, email [REPLACE@inbiot.com.au] from the address used to enrol, with your order reference.
- Approved refunds are returned to your original payment method, normally within [X] business days.
Your rights under the Australian Consumer Law
Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law (ACL). Our services come with guarantees that cannot be excluded under the ACL. This refund policy operates in addition to those rights, not instead of them. If there is any inconsistency, your non-excludable rights under the ACL prevail.
Questions
If you're unsure whether you qualify, contact us at [REPLACE@inbiot.com.au] before starting the build and we'll help.